Shipping policy

SHIPPING POLICY

Last updated: August 22, 2026

Thank you for shopping with CAILUXO.

This Shipping Policy explains how orders are processed, shipped, tracked and delivered.

This policy applies to all destinations currently available at checkout. Shipping availability may change as CAILUXO expands into additional countries and regions.

1. FREE TRACKED SHIPPING

CAILUXO provides free standard tracked shipping to all eligible destinations available at checkout.

No separate standard shipping fee will be added to your order.

Any optional premium or expedited shipping method, when available, will be displayed separately during checkout.

2. ORDER PROCESSING

Orders are generally processed within 1–3 business days.

Processing time includes:

- Payment verification
- Order preparation
- Product inspection
- Packaging
- Transfer to the shipping carrier

Business days do not normally include weekends or public holidays.

During busy periods, promotions or holidays, processing may take slightly longer. We will contact you if a material delay affects your order.

3. ESTIMATED DELIVERY TIME

Estimated delivery time is generally:

8–15 business days after dispatch

Processing time and transit time are separate. The delivery estimate begins after the order has been processed and handed to the carrier.

Delivery dates are estimates and are not guaranteed. Delivery may be affected by the destination, carrier operations, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.

4. ORDER TRACKING

Tracking information will be sent to the email address provided during checkout once it becomes available.

Tracking information may require a short period to update after the parcel has been handed to the carrier.

Customers are responsible for:

- Providing a valid email address
- Providing a working telephone number
- Monitoring tracking updates
- Following any delivery or collection instructions provided by the carrier

For assistance with tracking, contact:

support@cailuxo.com

5. FULFILLMENT AND SHIPPING ORIGIN

Orders may be prepared and shipped by trusted third-party fulfillment and logistics partners.

Products may ship from a fulfillment facility located outside the customer’s country and from a location different from CAILUXO’s business correspondence address.

The shipping origin does not affect your rights under our Return & Refund Policy or applicable consumer law.

6. MULTIPLE PACKAGES

Items included in the same order may occasionally be shipped separately.

When this happens:

- You may receive more than one tracking number
- Packages may arrive on different days
- No additional standard shipping fee will be charged

A partially delivered order does not necessarily mean that an item is missing.

7. ADDRESS ACCURACY AND ORDER CHANGES

Customers are responsible for entering a complete and accurate delivery address.

Please verify the following before submitting an order:

- Recipient’s full name
- Street name and number
- Apartment or unit number
- Postal code
- City
- Country
- Telephone number

Contact us immediately at support@cailuxo.com if you notice an error.

We will try to update the address, but changes cannot be guaranteed once processing or fulfillment has begun.

CAILUXO is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

Additional redelivery or return costs caused by an incorrect address, refusal of delivery or failure to collect a package may be charged to the customer where permitted by law.

8. DELIVERY DELAYS

Most orders arrive within the estimated timeframe, but delays can occasionally occur.

Possible causes include:

- Carrier delays
- Customs inspections
- Public holidays
- Severe weather
- High seasonal shipping volume
- Incorrect or incomplete delivery information
- Events outside our reasonable control

If your tracking has not updated for several business days or the estimated delivery period has passed, contact:

support@cailuxo.com

We will review the shipment and assist with the carrier where appropriate.

Where mandatory consumer law provides additional delivery or cancellation rights, those rights remain unaffected.

9. LOST PACKAGES

If tracking indicates that a shipment may be lost, contact us at:

support@cailuxo.com

Please include:

- Your full name
- Your order number
- Your delivery address
- The tracking number

We may need to complete a carrier investigation before confirming that a package is lost.

If a shipment is confirmed as lost, CAILUXO will provide an appropriate solution, which may include a replacement or refund.

10. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot find it:

- Check around the delivery location
- Check with household members or neighbours
- Check for a carrier delivery notice
- Contact the local carrier using the tracking number

If the package still cannot be located, contact support@cailuxo.com promptly so that we can review the delivery information and assist where possible.

11. DAMAGED PACKAGES

Please inspect your order after delivery.

If the parcel or product arrives damaged, contact:

support@cailuxo.com

Please provide:

- Your order number
- A description of the damage
- Clear photographs or a short video of the product
- Photographs of the outer packaging
- A photograph of the shipping label

Please keep the damaged product and packaging until we confirm the next steps.

Confirmed transit damage will be handled according to our Return & Refund Policy and applicable consumer law.

12. CUSTOMS, TAXES AND IMPORT CHARGES

Orders shipped across international borders may be subject to customs procedures, taxes, duties, brokerage charges or handling fees.

Any charges collected directly through checkout will be displayed before the order is completed.

Additional charges imposed separately by local authorities or carriers, if any, are generally the customer’s responsibility unless:

- They were stated as included at checkout
- CAILUXO agrees to cover them
- Applicable law requires otherwise

Customers are responsible for complying with lawful import requirements in their destination country.

Customs processing may cause delays outside our direct control.

13. REFUSED OR UNCLAIMED PACKAGES

Customers are responsible for following carrier delivery and collection instructions.

A package may be returned because of:

- Refusal of delivery
- Failure to collect the parcel
- Repeated unsuccessful delivery attempts
- An incorrect or incomplete address
- Failure to pay lawfully applicable import charges

Where permitted by law, actual return, redelivery, carrier or customs costs may be deducted from any refund.

Contact us before refusing a parcel so that we can provide the correct instructions.

14. RETURNS

Do not send a product back to the address shown on the original shipping label.

Return addresses and recipient details are provided after a return request is received.

Returns, exchanges and refunds are governed by our Return & Refund Policy.

To request a return, contact:

support@cailuxo.com

15. CONTACT US

For questions about processing, shipping, tracking or delivery, contact:

CAILUXO

Email:
support@cailuxo.com