Terms of service
TERMS OF SERVICE
Last updated: August 22, 2026
Welcome to CAILUXO.
CAILUXO operates this online store and website, including all related information, content, features, tools, products, digital content and services made available through the website (collectively, the “Services”).
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
These Terms of Service (“Terms”) explain the rights and responsibilities that apply when you visit, browse, interact with or purchase through the Services.
By accessing or using the Services, you agree to these Terms and to the policies referenced in them, including our:
- Privacy Policy
- Return & Refund Policy
- Shipping Policy
- Contact Information
- Legal Notice
If you do not agree to these Terms, you should not use the Services.
Nothing in these Terms limits or excludes any mandatory consumer rights that cannot legally be limited or excluded.
1. ELIGIBILITY AND ACCESS
By using the Services, you confirm that:
- You have the legal capacity to enter into a binding agreement
- You are at least the age of legal majority in your place of residence, or you are using the Services with the permission and supervision of a parent or legal guardian
- The information you provide is accurate, current and complete
- You will use the Services only for lawful purposes
We may refuse access to, suspend or restrict parts of the Services where reasonably necessary to protect the store, our customers, our service providers or other persons.
2. CUSTOMER ACCOUNTS
Some features may require or allow you to create a customer account.
You are responsible for:
- Keeping your login details secure
- Providing accurate account information
- Updating your information when it changes
- Activities carried out through your account
- Informing us promptly if you suspect unauthorized access
You must not sell, transfer, assign or allow another person to misuse your account.
We may suspend or close an account where we reasonably believe that it has been used fraudulently, unlawfully or in violation of these Terms.
Closing an account does not cancel outstanding orders, payments, returns or other obligations.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications, features, contents, dimensions and other information are accurate.
However:
- Screen settings may cause colors or appearance to differ slightly
- Packaging may change without materially changing the product
- Minor manufacturing variations may occur
- Images may include decorative objects that are not included with the product
- Product information may be updated to correct errors or reflect improvements
The items included with each purchase are those stated on the applicable product page and selected purchase option at the time the order is placed.
Customers should review product descriptions, included components, safety information, compatibility requirements and instructions before purchasing and using a product.
Nothing in this section limits rights relating to products that are defective, unsafe, incorrectly described or otherwise not in conformity with the contract.
4. PRODUCT AVAILABILITY
Products, bundles, gifts, discounts and purchase options are subject to availability.
We may:
- Limit quantities available for purchase
- Limit sales to particular countries or regions
- Withdraw or discontinue a product
- Correct inventory errors
- Replace packaging or non-essential components with equivalent items
- Refuse unusually large orders that appear intended for unauthorized resale
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include:
- A revised delivery estimate
- An equivalent replacement offered for your approval
- Removal of the unavailable item
- A partial or full refund
We will not substitute a materially different product without your agreement.
5. ORDERS AND CONTRACT FORMATION
Submitting an order constitutes an offer to purchase the products shown in your order.
After placing an order, you may receive an automated acknowledgement confirming that the order was received. An automated acknowledgement does not necessarily mean that the order has been accepted.
An order is accepted when:
- Payment has been successfully authorized or received, and
- We send an order confirmation accepting the order or otherwise begin fulfillment
We may decline or cancel an order before fulfillment for legitimate reasons, including:
- A product is unavailable
- Payment cannot be verified
- The billing or delivery information appears incomplete or inaccurate
- The order appears fraudulent or unauthorized
- A pricing or product information error occurred
- Delivery is unavailable to the provided address
- The order violates these Terms or applicable law
If we cancel an order after payment has been received, we will refund the amount charged for the cancelled portion to the original payment method.
Please review your order, selected bundle, delivery address and contact details carefully before submitting it.
6. ORDER CANCELLATIONS AND CHANGES
You may request to cancel or change an order before it has been fulfilled.
Contact us promptly at:
support@cailuxo.com
We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after processing or fulfillment has begun.
Once an order has been fulfilled or shipped, the applicable return process will normally apply.
Additional cancellation and withdrawal rights may apply under mandatory consumer law and are described in our Return & Refund Policy.
7. PRICES, CURRENCIES AND PAYMENT
Prices may be displayed in euros or in another local currency supported by the Services.
Where currency conversion is used:
- Displayed prices may be calculated using a current exchange rate
- Converted prices may include applicable conversion adjustments
- Your payment provider may apply its own conversion rate or charges
- The final amount charged is displayed before you complete payment
Prices, discounts and promotions may change at any time before an order is placed.
The price applicable to an accepted order is the price displayed during checkout when the order was submitted, subject to the correction of clear and obvious errors.
Before placing an order, the checkout will display the total amount payable, including any applicable:
- Product price
- Taxes
- Delivery charges
- Discounts
- Duties or additional charges collected through checkout
You agree to provide accurate and complete billing and payment information.
By submitting payment details, you confirm that:
- You are authorized to use the payment method
- The information provided is accurate
- The payment provider may process the transaction
- You will pay the total amount displayed at checkout
Payments are processed through Shopify Payments or other payment providers made available at checkout. We generally do not receive or store your complete payment card information.
8. FREE SHIPPING
Where free shipping is offered, the cost of standard shipping is included in the commercial pricing of the order and no separate standard shipping fee is charged at checkout.
Free shipping applies only:
- To eligible products and destinations
- Through the shipping method selected or provided by CAILUXO
- To addresses that can be served by our available delivery partners
A customer may remain responsible for costs caused by:
- Providing an incorrect or incomplete address
- Refusing delivery
- Failing to collect the parcel
- Requesting redelivery
- Import charges that were clearly disclosed as the customer’s responsibility
- Returning a change-of-mind purchase
Any applicable conditions are explained in our Shipping Policy and Return & Refund Policy.
9. SHIPPING, PROCESSING AND DELIVERY
Orders are generally processed within 1–3 business days.
Estimated transit time for standard tracked delivery is generally 8–15 business days after dispatch, unless a different estimate is displayed on the product page, during checkout or in the Shipping Policy.
Delivery dates are estimates and may be affected by:
- Destination
- Carrier operations
- Customs processing
- Public holidays
- Severe weather
- Incomplete or inaccurate delivery information
- Events outside our reasonable control
Products may be stored, fulfilled and shipped by third-party fulfillment and logistics providers from a location different from CAILUXO’s business correspondence address.
Tracking information will be provided when available.
Customers are responsible for:
- Providing a complete and accurate delivery address
- Providing a working email address and telephone number
- Following tracking updates and carrier instructions
- Collecting parcels where collection is required
- Contacting us promptly about delivery problems
We will communicate known material delays and assist with qualifying lost, damaged or undelivered orders.
10. RISK OF LOSS OR DAMAGE
Where CAILUXO or one of our fulfillment partners arranges delivery, the risk of loss of or damage to the product remains with CAILUXO until:
- You receive physical possession of the product, or
- A person designated by you, other than the carrier, receives physical possession of it
If you independently appoint a carrier that was not offered by CAILUXO, risk may pass when the product is delivered to that carrier, to the extent permitted by applicable law.
This section does not limit any rights relating to damaged, missing or non-conforming products.
11. CUSTOMS, DUTIES AND IMPORT REQUIREMENTS
Orders shipped across international borders may be subject to customs processing, import taxes, duties, brokerage charges or handling fees.
Where applicable, responsibility for these charges will be communicated during checkout or in our Shipping Policy.
Customers are responsible only for customs or import charges that are lawfully applicable and properly disclosed as their responsibility.
Customs processing may cause delays outside our direct control.
We are not responsible for losses, delays or additional charges caused by a customer providing incorrect information or refusing to comply with lawful import requirements.
Mandatory consumer rights remain unaffected.
12. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds, replacements, exchanges and withdrawal rights are governed by our Return & Refund Policy.
Our return framework includes:
- A 14-Day Easy Return period
- An Extended 90-Day Return Window with additional conditions
- Separate rights for products that are defective, damaged, incomplete, incorrect or non-conforming
For change-of-mind returns, customers may be responsible for return shipping as explained in the Return & Refund Policy.
Products purchased as part of a bundle or promotion may need to be returned with all included items, accessories, slides and physical gifts to qualify for a full refund.
Nothing in these Terms replaces or limits mandatory consumer rights.
13. LEGAL GUARANTEES AND PRODUCT CONFORMITY
Products must conform to the contract and to applicable mandatory consumer law.
Depending on the customer’s location, legal rights may include remedies for products that:
- Do not match their description
- Do not possess the agreed features
- Are defective
- Are unsafe
- Are unsuitable for their ordinary purpose
- Do not include required components or instructions
Available remedies may include:
- Repair
- Replacement
- Price reduction
- Refund
- Another remedy required by applicable law
Commercial return promises, including the Extended 90-Day Return Window, do not replace or reduce mandatory legal guarantees.
14. DIGITAL PRODUCTS AND COMPLIMENTARY CONTENT
Some physical product orders may include complimentary digital guides, downloads, instructions or bonus content.
Unless otherwise stated:
- Complimentary digital content has no separate cash value
- Access is provided for personal, household and non-commercial use
- Digital files must not be resold, redistributed, published or uploaded for public access
- Ownership of intellectual property does not transfer to the customer
- Access may require a valid email address and qualifying purchase
Where paid digital content is offered, additional information about compatibility, functionality, access and any withdrawal consequences will be displayed before purchase where required by law.
Digital content that has been accessed, downloaded or delivered may be subject to specific return restrictions, but only where those restrictions are valid under applicable law and the customer has provided any consent or acknowledgement required by law.
15. PROMOTIONS, DISCOUNTS AND GIFTS
Promotions, discount codes, gifts and special offers may be subject to additional conditions displayed with the offer.
Unless otherwise stated:
- Discounts cannot be exchanged for cash
- Discount codes cannot be combined
- Discounts apply only during the stated promotional period
- A discount may be limited to one use per customer
- Free gifts may require a minimum order value or qualifying product
- A promotion may be withdrawn before an order is placed
- Fraudulent or abusive use may result in cancellation
Once an eligible order has been accepted, we will honor the applicable promotion unless there was a clear error, fraud or misuse.
Where a promotional item is returned, the refund may be recalculated according to the Return & Refund Policy.
16. PRODUCT USE AND SAFETY
Customers must follow all instructions, warnings, age recommendations and safety information supplied with a product.
You must not:
- Use a product for an unintended or unsafe purpose
- Modify electrical components
- Use damaged cables or components
- Allow children to use a product without appropriate supervision
- Continue using a product that appears damaged, overheated or unsafe
- Ignore product-specific safety instructions
Contact us promptly if you believe a product presents a safety risk.
Nothing in this section removes liability that cannot legally be excluded.
17. INTELLECTUAL PROPERTY
The Services and their contents, including:
- Brand names
- Logos
- Text
- Product descriptions
- Graphics
- Photographs
- Videos
- Designs
- Page layouts
- Downloads
- Digital guides
- Software and code
- Audio and other content
are owned by or licensed to CAILUXO, Shopify or the applicable rights holder and are protected by intellectual property laws.
You may access and use the Services for personal, lawful and non-commercial purposes.
Without prior written permission, you must not:
- Copy or reproduce substantial parts of the Services
- Republish product content
- Sell or distribute digital guides
- Remove copyright or trademark notices
- Use our branding in a misleading manner
- Create unauthorized derivative works
- Scrape or extract content at scale
- Use our content to impersonate CAILUXO
- Suggest an affiliation or endorsement that does not exist
No ownership or intellectual property rights are transferred to you by accessing the Services or purchasing a product.
18. REVIEWS, FEEDBACK AND CUSTOMER CONTENT
You may be able to submit reviews, photographs, videos, comments, suggestions or other content (“Customer Content”).
You confirm that:
- You own the Customer Content or have permission to submit it
- It is accurate and not misleading
- It does not violate another person’s rights
- It does not contain unlawful, abusive, defamatory, obscene or harmful material
- Any compensation or incentive connected to the review has been disclosed
By publicly submitting Customer Content through the Services, you grant CAILUXO a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display and use that content for operating, improving and promoting the Services, subject to applicable privacy, consumer and intellectual property law.
We will not treat private customer-support communications as public promotional content without appropriate permission.
We may moderate, reject or remove Customer Content that:
- Violates these Terms
- Appears fraudulent or misleading
- Contains personal information
- Infringes another person’s rights
- Contains malware, spam or prohibited material
We are not responsible for opinions expressed by customers or other third parties.
19. OPTIONAL TOOLS AND THIRD-PARTY SERVICES
The Services may include or link to tools, applications, payment providers, review platforms, tracking services, social networks or other services operated by third parties.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for:
- The independent operation of third-party websites
- Content published by third parties
- Services purchased directly from a third party
- Changes made by an external provider
- Losses caused solely by a customer’s separate agreement with a third party
This does not exclude responsibility for third parties acting on our behalf where applicable law makes CAILUXO responsible.
20. RELATIONSHIP WITH SHOPIFY
CAILUXO’s online store is hosted and supported by Shopify.
Purchases made through the store are transactions between the customer and CAILUXO, not between the customer and Shopify.
Shopify provides ecommerce, checkout, payment, security and related technology services, but Shopify is not the seller of CAILUXO products.
Nothing in this section limits any rights you may have against a payment provider, platform or other party under applicable law.
21. PRIVACY AND PERSONAL INFORMATION
Personal information collected through the Services is handled according to our Privacy Policy.
Shopify and other service providers may also process personal information to provide:
- Store hosting
- Checkout
- Payment processing
- Fraud prevention
- Analytics
- Customer communications
- Fulfillment
- Delivery and tracking
- Digital content delivery
Please review our Privacy Policy for more information about how personal information is collected, used, stored and disclosed and how you may exercise applicable privacy rights.
22. ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain errors or omissions relating to:
- Product descriptions
- Prices
- Discounts
- Availability
- Shipping charges
- Delivery estimates
- Images
- Specifications
We may correct an error or update information at any time.
If a material error affects an order that has already been placed, we will contact you and provide an appropriate option, such as:
- Confirming the corrected information
- Continuing the order with your agreement
- Cancelling the affected item
- Issuing a refund
We will not use this section to avoid an accepted order merely because the transaction later becomes less profitable.
23. PROHIBITED USES
You may not use the Services:
- For unlawful, fraudulent or malicious purposes
- To violate applicable laws or another person’s rights
- To submit false or misleading information
- To impersonate another person or organization
- To make unauthorized payments
- To interfere with the operation or security of the Services
- To distribute viruses, malware or harmful code
- To scrape, harvest or collect personal information without authorization
- To send spam, phishing messages or unsolicited advertising
- To bypass access, security, checkout or fraud-prevention measures
- To carry out fraudulent returns, refund abuse or chargeback abuse
- To copy, resell or exploit the Services without permission
- To use automated systems in a way that places an unreasonable burden on the Services
We may investigate, restrict or report suspected unlawful activity where reasonably necessary.
24. SUSPENSION AND TERMINATION
We may suspend or terminate access to all or part of the Services if:
- These Terms are materially violated
- Fraud or illegal activity is suspected
- Security or safety is at risk
- Payment obligations remain outstanding
- Continued access could harm customers, CAILUXO or another person
Where reasonably possible, we will provide notice and an opportunity to resolve the issue.
Termination does not affect:
- Accepted orders
- Accrued payment obligations
- Return or refund rights
- Legal guarantees
- Rights and obligations intended to continue after termination
25. SERVICE AVAILABILITY
We aim to keep the Services accessible and secure but cannot guarantee uninterrupted availability.
Access may be temporarily affected by:
- Maintenance
- Security updates
- Technical failures
- Internet or hosting disruptions
- Third-party service failures
- Events outside our reasonable control
We may update, modify or discontinue website features, provided that doing so does not remove rights attached to an accepted order or paid product without an appropriate remedy.
26. DISCLAIMER OF WARRANTIES
To the extent permitted by law, the website and non-product informational features are provided on an “as available” basis.
We do not guarantee that:
- The website will always be uninterrupted or error-free
- Every feature will work with every device or browser
- General informational content will meet every customer’s individual needs
This disclaimer does not apply to:
- Mandatory legal guarantees
- Express product promises
- Product conformity obligations
- Fraudulent or misleading statements
- Liability that cannot legally be excluded
27. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence where it cannot legally be excluded
- Fraud or fraudulent misrepresentation
- Intentional misconduct
- Gross negligence where applicable
- Defective or unsafe products where liability cannot be excluded
- Breach of mandatory consumer rights
- Any liability that applicable law does not permit us to exclude or limit
Subject to the above and to the fullest extent permitted by law, CAILUXO is not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.
For customers acting in the course of a business rather than as consumers, our total liability relating to an order will not exceed the amount paid for the affected order, except where applicable law provides otherwise.
These limitations do not reduce the remedies available to consumers for defective, damaged, missing, incorrect or non-conforming products.
28. INDEMNIFICATION
To the extent permitted by applicable law, you agree to compensate CAILUXO for reasonable losses, liabilities and expenses resulting directly from:
- Your unlawful use of the Services
- Your intentional violation of these Terms
- Your infringement of another person’s rights
- Fraudulent activity carried out through your account
This section does not require a consumer to compensate CAILUXO for losses caused by CAILUXO, its service providers or circumstances for which the consumer is not legally responsible.
29. MANDATORY CONSUMER RIGHTS
These Terms are intended to operate alongside mandatory consumer law.
Nothing in these Terms limits or excludes rights that cannot legally be waived, including applicable rights relating to:
- Clear pre-contract information
- Fair contract terms
- Pricing transparency
- Delivery
- Withdrawal
- Refunds
- Product conformity
- Legal guarantees
- Product safety
- Unfair commercial practices
Where a provision of these Terms conflicts with mandatory consumer law, the mandatory consumer protection will apply.
30. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply only to the maximum extent permitted by law.
The remaining provisions will continue to apply unless the invalid provision is essential to the agreement and the agreement cannot reasonably continue without it.
31. WAIVER AND ENTIRE AGREEMENT
A failure or delay in enforcing a provision of these Terms does not waive the right to enforce it later.
These Terms, together with the policies and information incorporated by reference, form the agreement governing your use of the Services and purchases through the store.
They do not exclude any representation, right or remedy that cannot legally be excluded.
32. ASSIGNMENT
You may not transfer your rights or obligations under these Terms to another person without our consent, except where applicable law allows it.
CAILUXO may transfer its rights or obligations in connection with a legitimate sale, restructuring or transfer of the business, provided that:
- Your rights are not reduced
- Your personal information remains protected
- Any mandatory notice is provided
33. GOVERNING LAW AND DISPUTES
These Terms and contracts made through the Services are governed by the laws of Greece.
If you are a consumer, this choice of law does not deprive you of mandatory protections provided by the laws of the country in which you normally reside.
Before beginning formal proceedings, customers are encouraged to contact:
support@cailuxo.com
We will make reasonable efforts to resolve complaints directly.
Consumers may also use any competent consumer protection authority, alternative dispute resolution process or court available under applicable law.
Where no mandatory consumer jurisdiction rule applies, disputes will be subject to the competent courts of Athens, Greece.
34. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in:
- The Services
- Products
- Technology
- Business operations
- Service providers
- Applicable laws or regulations
The updated Terms will be posted on this page and the “Last updated” date will be revised.
Material changes will be communicated where required by law.
Changes do not normally apply retroactively to orders already accepted unless:
- The change benefits the customer
- The customer agrees
- The change is required by law
35. HEADINGS
Section headings are provided for convenience and do not change the meaning or interpretation of these Terms.
36. CONTACT INFORMATION
Questions about these Terms should be sent to:
CAILUXO
Email:
support@cailuxo.com
Current business and legal contact details are available through the Contact Information and Legal Notice pages of our website.